Refund policy

At Deaf Diecast, every order is packed with extreme care. However, we understand that items can occasionally arrive damaged or with a defect.

We only accept returns or issue refunds for items that arrive broken, damaged or otherwise defective. We do NOT accept returns, refunds or exchanges for buyers remorse, changed mind, ordering the wrong item or no longer wanting the item. 

Items marked as "Final Sale" are not eligible for return, refund, exchange or cancellation under any circumstances. By purchasing a "Final Sale" item, the customer acknowledges and agrees that sale is final. Items included in final sale may be sold with disclosed damage including but not limited to damaged packaging, cracked blisters, bent cards, paint flaws, missing packaging/incorrect packaging or other imperfections clearly shown in photos and/or described in the listing details, is considered final sale. These items are sold as is and are not eligible for return, refund, exchange or cancellation for the disclosed condition. By purchasing, the customer acknowledges and accepts the described damage or imperfections.

If the item arrives with damage during shipping by the carrier or beyond what was disclosed in listing, please contact us within 48 hours of delivery with photos so we can review the situation. 

To qualify for a return or refund:

  • You must contact us within 7 days of delivery
  • The item must be unused and in the same condition it was delivered in
  • You must provide clear photos of:
    • The damage/defect on item(s)
    • The packaging as a whole
    • Any/all visible damage to the shipping box the item was in
    • The shipping label 
  • If requested, the item may need to be returned before a refund or replacement is issued

If the damage was caused during shipping by the carrier, we may be able to file a claim with the carrier. Your photos help us process this claim faster.

Once your claim is reviewed, we may offer one of the following solutions

  • A replacement of the item, if stock remains available
  • Store credit
  • A full or partial refund to original payment method 

Items that are opened, modified, displayed or otherwise damaged after delivery are NOT eligible.

Please Note

  • Minor package wear, small paint imperfections, or slight manufacturer flaws can/are common with collectible models may not qualify as damage
  • Limited-production die cast and resin models can have minor imperfections from the manufacturer. We will always work with you fairly if there is any major issues that arise.

To start a claim please email us at deafdiecast@gmail.com with your order number and photos as soon as possible so we can assist you!